Order FAQs
Find quick answers about custom orders, timing, pickups, shipping, and how your pieces are made.
Can I send inspiration photos?
Absolutely! Inspiration photos are encouraged.
What file types do you accept?
SVG is preferred.
PNG with a transparent background also works well.
If you only have a screenshot, I can usually work from that too.
Do I get to see a proof?
Yes! I will send these over prior to production. Minor adjustments to design are accepted. Major revisions will incur an additional fee.
What if I don’t know what size I need?
No problem!
Tell me what the item is for (cake size, sign dimensions, cup, etc.), and I’ll recommend an appropriate size.
Where is Pickup?
Most items will be Porch Pickup. Address will be provided with the proof. Some items may be able to be delivered/shipped for additional fee.
Contact Eleanor
Didn’t see your question answered here? Share your ideas, event date, and photos, and Eleanor will follow up with pricing details and timing options for your custom keepsakes in Greenville, SC.
Eleanor's Customized Keepsakes 